September 2022-Present Salesforce Business Analyst

• Implement Sales Cloud, CPQ, Service Cloud, Pardot and Experience Cloud.

• Collaborate with stakeholders, department leaders, process leaders and process operators to elicit requirements for future state business processes, metrics, dashboards and Salesforce needs through interviews, focus groups, workshops, surveys, process observations and process data analysis.

• Ensure future state requirements are aligned with Key Business Objectives (KBOs), Salesforce best practices, business process re-engineering principles and customer experience best practices.

• Provide expertise on Salesforce capability in order to provide analysis, input and guidance on future state requirements.

February 2022-Present Principal Salesforce Consultant

• Lead client sessions, gather/prioritize requirements (user stories) & create solution documentation.

• Configure data integration and automations including alerts & flows to solution for business needs.

• Lead spring review meetings to review enhancements and prioritize sprint backlog.

• End user training documentation and workshops to ensure understanding and user adoption of customizations.

• Automations including email templates, alerts, process builders & flows to properly solution for business needs.

• Salesforce security - ongoing maintenance and structuring of roles/profiles/permission sets/sharing settings.

• User Interface Customizations - lightning layouts and page layouts to facilitate user management.

• Participate in live workshops exploring best practices around Salesforce.com and the broader Salesforce ecosystem.

July 2017-September 2022 Laboratory Manager

• Oversaw a team of ~60 Medical Technologists, Cytologists, Histologists and Lab Assistants.

• Oversaw the transition from Meditech to EPIC Beaker for the laboratory and implementation of middleware.

• Experienced in designing, building, and testing within the playground (mapping & building procedures, validating workflows, data conversion, etc.).

• Integrated manual workflows from Meditech into EPIC.

January 2015-June 2017 Director of Operations

• Oversaw the complete transformation of a struggling reference laboratory and led a team of ~20 direct reports.

• Managed project budget of $5M which was closed, on-time and under budget by $150K; project included re-branding, renovation of the building, hiring new employees, creating new departments from scratch, implementing new LIS, etc.

• Implement Kanban system for supplies, resulting in 25% annual savings on unnecessary shipping costs and expired products; Increased revenue by 65% within a 6-month period.
  

November 2012-December 2014 Quality Assurance Manager

• Oversaw Quality Management for the organization and led a team of ~2 direct reports.

• Significantly improved quality in the pre-analytical phase from 87.4% to 97.8% accuracy and published the findings in a widely shared peer reviewed journal (CLMA).

• Apply Lean Six Sigma to work processes; Strategized with spaghetti mapping and SWOT analysis.

• Collaborated with department leaders to implement changes and quantified results to share with stakeholders.

August 2011-November 2012 Laboratory Technologist

May 2007-August 2011 Phlebotomy Team Lead